Support FAQ
Here are answers to some of the more
frequent questions we get about our support options. If you
can't find the answer you're looking for If you can't find the
answer you're looking for please
just let us
know.
“How much will support cost
me?”We have 2 paid support options available costing $29 or $49
per month. We also have quarterly and yearly options
available to save you money by paying up front.
You can also choose to go for our free support option which
will cost you nothing.
“What’s the difference between the different support
options?”
We have 3 options available. Free support is available
to all Helm customers at no charge and covers access to our support
forum, knowledge base, downloads and documentation.
Standard support adds the ability for you to raise support
tickets, via your customer area, to our support team. They’ll
respond using our support ticket system and you’ll receive a reply
by email.
Premium support includes both ticket support and phone
support. You’ll be able to ring us during our usual office
hours and talk to a technician directly about your problem.
“Can I cancel my monthly support contract at any
time?”
Yes. You simply need to let us know that you wish to
cancel your support agreement and we’ll ensure you’re not charged
in future months.
Have another question?
If you've been unable to find the answer you
were looking for please just
let us know by
contacting sales. We'll update this site with
your question so that it's available for others in the
future.